Booking Information
 

Trading Hours | Rates | Dog Sizes | Vaccinations
Terms & Conditions | Cancellation Policy


TRADING HOURS

Monday - Friday                   9.00am - 5.00pm
Saturday                              9.00am - 2.00pm
Sunday & Public Holidays     9.00am - 12.00pm

Dec-Jan Trading Hours:
RECEPTION CLOSED FROM 23rd - 25th December
OPEN ON                            26th December - 10.00am - 2.00pm
CLOSED FROM                    27th Dec 2010 - 2nd Jan 2011
OPEN FROM                        3rd January 2011

Minimum 10 day charge applies for Dec-Jan. Boarding fees need to be paid up front with bookings during this time.

Customers will be charged for the original booking duration regardless of early pickup.

We recommend holiday bookings are made at least 2-3 months prior to required boarding days to secure a place and avoid disappointment. During December to January our kennels operate at peak occupancy, so reception will be closed to allow us to focus on the care and comfort of our 4 legged friends.

Please note that payments for Dec-Jan bookings must be made up front, and a minimum 10 day booking applies.

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RATES
Daily rates are as follows:

Small Dogs
•  Single small dogs .................................................................. $27.00 / day
•  2 small dogs together in standard kennel ............................ $50.00 / day
•  2 small dogs together in double sized kennel ...................... $54.00 / day

Medium/Large Dogs
•  Single medium or large dog................................................... $29.00 / day
•  2 medium or large dogs together in double sized kennel ..... $56.00 / day

Cats
•  Cats - flat rate ..................................................................... $21.00 / day

BOARDING RATES ARE CHARGED PER DAY (GST & food inclusive) - minimum two day charge applies

*Boarding rates are subject to change without notice. No deposits required for stays less than 14 days except Dec-Jan. Boarding fees need to be paid with bookings during Dec-Jan.

Please note that payments for Dec-Jan bookings must be made up front, and a minimum 10 day booking applies.

PAYMENT BY CASH ONLY

Due to spiralling bank charges we are terminating eftpos facilities from the 31 January 2013, and will accept CASH ONLY from the 1 February 2013. This measure is being implemented to maintain competitive boarding rates.
Thankyou for your understanding.

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CLASSIFICATION OF DOG SIZES
Small Dogs
Aus Silky Terrier, Bichon Frise, Cairn Terrier, Cavalier King Charles, Chihuahua, Dachshund, Fox Terrier, Jack Russell, Lhasa Apso, Maltese, Miniature Pinscher, Papillon, Pomeranian, Schnauzer (miniature), Shih Tzu, Toy Poodle, West Highland Terrier

Med – Large Dogs
Airedale Terrier, Akita, Aus Cattle Dog, Basenji, Basset Hound, Beagle, Belgian Shephards, Border Collie, Boxer, Bull Terrier, Cocker Spaniel, Collies, Corgis, Dalmation, Doberman, German Shephard, Golden Retriever, Irish Setter, Keeshond, Kelpie, Labrador, Old English Sheep Dog, Pointers, Poodle, Rottweiler, Samoyed, Shar Pei, Siberian Husky, Spaniel, Staffy, Weimaraner, Whippet, Afghan

Extra Large Dogs
Alaskan Malamute, Commondore, English Mastiff, Great Dane, Leonberger, Newfoundland, Pyrenean Mountain Dog, Rhodesian Ridgeback, St Bernard

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VACCINATIONS
All pets must be vaccinated at least 10 days prior to boarding. It is important that your pet's vaccinations are kept up to date.

Required vaccinations are:
•  C5 for dogs (Distemper, Hepatitis, Parvovirus, Parainfluenza, Bordatella)
•  F3 for cats (Cat Distemper, Cat Flu, Feline Leukemia)

Proof of current vaccinations must be shown.

A once in 3 year vaccination is now available from Vet clinics, which we accept. The kennel cough vaccination (nasal spray) must however still be given annually

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TERMS AND CONDITIONS
Off Peak
•  No deposit required for stays under 14 days.

Peak (Dec-Jan, Easter holidays & School Holidays)
•  Minimum 10 day charge applies (for Dec-Jan only).
•  Boarding fees need to be paid up front with bookings during Dec-Jan (money order or cheques accepted for deposits - payable to Okpan Pty Ltd).

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CANCELLATION POLICY

December to January Holiday Peak Period
Full payment for booked accommodation dates is required up-front at time of booking.  Cancellations must be made in writing 30 days prior to commencement of booking for a full refund to be issued (provided as a cheque to the Payee).  Cancellations after this time are strictly non-refundable. Extreme circumstances may be considered for a full or partial refund on a case-by-case basis.

A 10 day minimum charge applies to this period.  In addition, the full booking dates will be charged regardless of early pickup.

All other times

Bookings over 14 days require a minimum 50% payment on the day of arrival, with the remainder to be paid on pickup.

Bookings under 14 days do not require up-front payment – payment is required on pickup only.  As a courtesy please call us on 9796 8223 to cancel your booking so that we are aware of the change.

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